Privacy Policy

This Privacy Policy explains how MediConnect Global India ("we", "us", "our") collects, uses, shares and protects your information when you use our website or our medical travel facilitation services. We are committed to handling your personal and health information responsibly and in accordance with Uganda's Data Protection and Privacy Act, 2019.

Please note: MediConnect Global India is a medical travel facilitation service, not a medical provider. To arrange your care, we necessarily share certain information with hospitals and specialists in India, as described below.

Information we collect

To provide our services, we may collect:

• Contact details: your name, phone number, email address and country of residence.
• Medical information: medical reports, diagnoses, prescriptions, test results and treatment history that you choose to share so we can match you to appropriate care.
• Travel and identity documents: passport copies and related details needed for medical visa assistance and travel coordination.
• Usage data: basic technical information about how you interact with our website.

How we use your information

• To review your case and recommend suitable hospitals and specialists.
• To obtain treatment plans and cost estimates on your behalf.
• To assist with medical visa applications, travel and accommodation.
• To communicate with you about your enquiry and ongoing care.

How we share your information

Sharing your information is essential to the service we provide. We may share relevant details with:

• Partner hospitals and specialists in India, so they can assess your case and prepare a treatment plan.
• Travel, visa and accommodation providers strictly as needed to arrange your journey.

We do not sell your personal information, and we do not share it for advertising purposes.

Data storage and security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. Health information is treated as a special, sensitive category and handled with additional care.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to retain it. To exercise these rights, contact us at care@mediconnectglobalindia.com.

Contact

For any questions about this Privacy Policy or your data, contact us at care@mediconnectglobalindia.com.